Responsible Gaming
at visabet

Our Commitment to Safe Play

visabet was built from the ground up with the Bangladeshi player in mind — and that means building a platform where entertainment never comes at the cost of wellbeing. We are fully committed to responsible gaming as a core operating principle, not a box-ticking exercise. Every feature, every policy, and every support channel on visabet is designed to ensure that players can enjoy cricket betting, slots, Plinko, Wheel, and live dealer games in a safe, transparent, and controlled environment.

Gambling is a popular form of entertainment for millions of players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and beyond. For the overwhelming majority of players, it remains a fun, recreational activity. However, we recognise that for a small number of individuals, gambling can develop into a problematic pattern that affects finances, relationships, and mental health. visabet takes that reality seriously.

Our responsible gaming programme is structured around four pillars: Prevention (keeping underage individuals off the platform and helping at-risk players before problems escalate), Protection (providing practical tools that give players control over their gambling behaviour), Support (offering access to trained welfare agents and external counselling resources), and Transparency (being honest about odds, house edges, and the nature of gambling as an activity where the operator holds a statistical advantage over time).

Age Restriction & Underage Gambling

visabet strictly prohibits access by any person under the age of 18. Gambling is an adult activity, and it is our legal and ethical obligation to ensure that minors cannot register, deposit funds, or participate in any game or betting market on our platform. This applies to all services offered on visabet, including cricket betting, slot games, live dealer games, and instant-win games such as Plinko and Wheel.

How We Enforce the 18+ Rule

• Identity verification at registration: All players are required to submit valid identity documents as part of our KYC process. Acceptable documents include a Bangladesh National Identity Card (NID), passport, or birth certificate. Accounts that cannot be age-verified will be suspended until documentation is received.
• KYC checks on withdrawal: Before processing any withdrawal, visabet verifies that the player's age has been confirmed. Unverified accounts cannot withdraw funds.
• Automated age detection: Our registration system flags accounts where the submitted date of birth indicates the player may be under 18, and routes these accounts for manual review.
• Device-level parental controls: We strongly encourage parents and guardians to use parental control software on shared devices. Tools such as Net Nanny, Qustodio, and built-in parental controls in Android and iOS can help prevent minors from accessing gambling sites.

Recognising Problem Gambling

Problem gambling develops gradually and is often difficult to recognise from the inside. It can affect anyone regardless of income, education, or background. Below are common warning signs that gambling may have moved beyond recreational entertainment and into harmful territory. If you recognise several of these signs in yourself or someone you know, it is important to seek help promptly.

Recognising these signs early dramatically increases the likelihood of recovery. Problem gambling is a recognised condition with established, effective treatment options. Reaching out for help is a sign of strength, not weakness.

Player Protection Tools

visabet provides a comprehensive set of player protection tools accessible directly from your account dashboard. All tools are free to use, take effect immediately (for restrictions), and require no justification — you do not need to explain why you want to set a limit or take a break. Your choice is respected unconditionally.

How to Activate These Tools

All responsible gaming tools are accessible via your visabet account settings panel. Navigate to Account → Responsible Gaming after logging in to set or modify any protection feature. Alternatively, you can contact our 24/7 live chat support team, who will implement any restriction on your behalf immediately — no forms required, no waiting.

If you are unable to log in to your account to activate a restriction and feel you need immediate assistance, please contact our support team directly at support@visabet (plain text — not a link) and we will action the restriction from our end promptly.

Self-Exclusion Programme

Self-exclusion is a formal agreement between you and visabet in which you request that your account be closed or restricted for a defined period — or permanently — to help you regain control over your gambling behaviour. It is the strongest protection tool we offer, and we treat all self-exclusion requests with the highest level of seriousness and confidentiality.

Available Exclusion Periods

• 6 months: A substantial short-to-medium-term break suitable for players who want to step back and reassess their habits.
• 1 year: A longer break that provides extended time away from gambling to address any underlying triggers or challenges.
• 3 years: A long-term exclusion for players who recognise that gambling has had a serious negative impact on their lives.
• Permanent exclusion: A lifetime ban from the platform. Permanent exclusion cannot be reversed under any circumstances. This option is recommended for players who identify as having a serious gambling addiction.

What Happens During Self-Exclusion

• Your account is immediately restricted — no deposits, no bets, no bonus claims.
• Any pending withdrawals of existing funds will still be processed to your registered payment method.
• You will be removed from all marketing communications, including email, SMS, and on-site promotions.
• You will not receive any bonus or promotional offers during or after your exclusion period unless you formally request reinstatement following a completed exclusion period.
• If you attempt to access the platform during exclusion, you will be redirected to a responsible gaming information page.

Reinstating Your Account

At the end of a 6-month, 1-year, or 3-year self-exclusion period, reinstatement is not automatic. You must contact our support team to request account reinstatement, complete a 7-day reflection period, and confirm your agreement with our responsible gaming terms before your account is restored. This cooling-off process is mandatory and cannot be waived.

Deposit & Spending Limits

Setting financial limits is one of the most effective steps a player can take to maintain healthy gambling habits. visabet makes it easy to set granular spending controls that work in the background to keep your gambling budget in check — even when you are caught up in the excitement of a live cricket match or a hot slot streak.

Types of Financial Limits Available

• Daily deposit limit: The maximum amount you can deposit to your visabet account within a rolling 24-hour window. Useful for players who want strict day-to-day budget discipline.
• Weekly deposit limit: A cap on total deposits across a rolling 7-day period. Ideal for players who prefer to fund their account in batches rather than daily.
• Monthly deposit limit: A ceiling on total deposits in a calendar month. Best suited for players who want to align their gambling budget with their broader monthly financial planning.
• Loss limit: A cap on net losses within a given period. Once you have lost the defined amount, your account is paused for the remainder of that period regardless of your remaining deposit balance.
• Wager limit: A restriction on the total volume of bets placed within a time period, independent of wins and losses.

Important Rules on Limit Changes

visabet applies an asymmetric change policy to protect players from impulsive decisions. Reducing any financial limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 7-day cooling period — meaning your request is recorded but the higher limit does not apply until 7 full days have passed. This delay is intentional and exists to give you time to reflect on whether an increase genuinely aligns with your wellbeing.

Self-Assessment Questionnaire

The following questionnaire is adapted from established screening tools used by gambling welfare organisations. It is not a clinical diagnosis — it is a private, informal self-check to help you reflect honestly on your gambling behaviour. Answer each question honestly to yourself. The more "Yes" answers you give, the more important it becomes to speak with a professional or use our protection tools.

If you answered "Yes" to three or more of the above questions, we strongly encourage you to use our cool-off or self-exclusion tools and reach out to our welfare support team or an external counselling service. Help is available and effective — many people with gambling problems recover fully with the right support.

Getting Help & External Support

If you feel that gambling is beginning to have a negative impact on your life, please do not wait until the problem becomes serious before seeking help. Reaching out early makes recovery significantly easier. visabet provides multiple channels of support, and we can also connect you with trusted external organisations that specialise in gambling-related harm.

Contact visabet Support Directly

Guidance for Friends & Family

If you are concerned about a family member or friend who may have a gambling problem, visabet encourages you to approach the conversation with empathy and without judgment. Avoid ultimatums in the first instance. Express your concern calmly, share specific examples of behaviour that worried you, and offer to help them access support tools or counselling. If the person is a registered visabet player, you may also contact us confidentially and we will flag the account for a welfare check.

Remember that problem gambling is a recognised behavioural condition. The person experiencing it is not weak or irresponsible by nature — they need support, not shame. Families across Dhaka, Chittagong, Sylhet, and every other city in Bangladesh have successfully navigated this challenge with the right guidance. Recovery is possible.

Tips for Keeping Gambling Fun

• Set a strict entertainment budget before every session and treat it as an entertainment expense — money you are comfortable spending regardless of outcome.
• Never gamble with money earmarked for rent, bills, food, or other essential expenses.
• Take regular breaks during your gaming session. Step away, have a drink of water, and return with a clear head.
• Do not gamble when you are emotionally distressed, tired, under the influence of alcohol, or dealing with financial anxiety.
• Keep gambling in balance with other leisure activities — cricket matches with friends, family time, outdoor activities, and social events.
• Use visabet's reality check notifications to stay aware of how long you have been playing and how your balance has moved.
• Accept that losing is a normal and expected part of gambling. Never view a loss as something that must be recouped immediately.