Privacy Policy
visabet

Information We Collect

visabet collects personal information from you in three principal ways: information you provide directly when registering or using the platform, information generated automatically through your use of the site, and information received from trusted third-party partners where it is necessary and lawful to do so. The categories of data we collect are described in detail below.

Information You Provide Directly

When you create a visabet account, make deposits or withdrawals, contact our support team, or participate in promotions, you may provide the following:

Information Collected Automatically

When you visit or use visabet, our servers and analytics tools automatically record certain technical and behavioural data, including:

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, click-path behaviour, and feature interactions.
• Location data: General geographic location inferred from your IP address (country and city level only — we do not collect precise GPS coordinates).
• Log data: Server access logs, error reports, and performance metrics used for platform stability and security monitoring.

Information from Third Parties

We may receive supplementary personal data from third-party service providers in limited circumstances, including identity verification agencies used during KYC checks, payment processors such as bKash, Nagad, Rocket, and Dutch-Bangla Bank when confirming transaction status, and fraud prevention partners who help us identify and block suspicious activity. In every case, the third party is required to confirm that it has a lawful basis for sharing your data with us.

How We Use Your Information

visabet processes your personal data only where we have a valid legal basis to do so. The purposes for which we use your information, along with the lawful basis for each, are set out below.

• Account creation and management: We use your identity and contact data to create, maintain, and secure your player account. This is necessary for the performance of our contract with you.
• Payment processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank partners. Payment processing is a contractual necessity.
• Identity verification (KYC): We are obligated to verify the identity and age of players. KYC processing is based on legal obligation and legitimate interest in preventing underage gambling and fraud.
• Customer support: We use your communications data to respond to queries, resolve complaints, and improve our service quality. This is based on legitimate interest and contractual performance.
• Fraud prevention and security: We analyse usage, device, and financial data to detect suspicious patterns, prevent account takeover, and protect the integrity of the platform. This is based on legitimate interest and legal obligation.
• Responsible gaming: We monitor betting patterns and account activity to identify signs of problem gambling behaviour and, where appropriate, intervene with responsible gaming support tools. This is based on legal obligation and legitimate interest.
• Marketing and promotions (opt-in only): With your explicit consent, we may send you promotional emails, SMS notifications, or on-site messages about bonuses, new games, and seasonal offers relevant to Bangladeshi players. You may withdraw consent at any time via your account settings or by contacting support.
• Platform improvement: We use anonymised and aggregated usage data to analyse how players interact with visabet, identify popular features, and prioritise development efforts. No individual is identifiable from this data.
• Legal compliance: Where required by applicable law, court order, or regulatory direction, we will process and disclose personal data to fulfil our legal obligations.

Sharing Your Information

visabet does not sell your personal data. We share your information only in the limited circumstances described below, and only with recipients who are bound by appropriate data protection obligations.

Service Providers and Data Processors

We engage trusted third-party companies to perform specific functions on our behalf. These providers act strictly as data processors — they may access your data only to perform the tasks we assign and are contractually prohibited from using it for any other purpose. Categories of processor include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — for deposit and withdrawal processing.
• Identity verification providers: KYC and document verification services that confirm the authenticity of identity documents submitted by players.
• Fraud and security providers: Services that monitor transaction patterns and access behaviour to identify and prevent fraudulent activity.
• Cloud hosting and infrastructure providers: Secure server infrastructure on which visabet's platform and databases are hosted.
• Customer support software: Platforms that power our live chat and ticketing system. Chat transcripts are stored securely and accessible only to authorised support staff.
• Analytics providers: Services that process aggregated, anonymised usage data to help us understand platform performance and player behaviour trends.

Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, courts, regulatory authorities, or other public bodies if we are legally required to do so, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of visabet, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that visabet is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.

Cookies & Tracking Technologies

visabet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit a website. Cookies do not carry viruses and cannot access other files stored on your device.

Categories of Cookies We Use

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, restrict cookies from specific sites, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will prevent core platform functions from operating correctly and may make it impossible to log in or place bets.

Instructions for managing cookies in the most widely used browsers are available in the browser's own help documentation. Refer to the help section of your specific browser for guidance on cookie controls.

Data Security & Storage

visabet takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption: All data in transit between your browser and our servers is encrypted using TLS 1.2 or higher, ensuring that communications cannot be intercepted by third parties.
• Password hashing: Account passwords are never stored in plain text. We use industry-standard cryptographic hashing with salt to store password credentials securely.
• Access controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff are granted only the minimum level of access required to fulfil their specific roles.
• Infrastructure security: Our platform is hosted on secure cloud infrastructure with firewalls, intrusion detection systems, and regular vulnerability assessments.
• Data minimisation: We store only the data that is necessary for the specified purpose and remove data that is no longer required in accordance with our retention schedule.
• Staff training: All employees and contractors who handle personal data receive regular training on data protection obligations and security best practices.

Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Specific retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of the account relationship and for up to 5 years following account closure, to satisfy financial record-keeping and anti-money-laundering obligations.
• Transaction data: Retained for a minimum of 5 years from the date of the transaction to comply with financial record-keeping requirements.
• Communications data (support logs): Retained for up to 3 years following the resolution of the relevant support interaction.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever occurs first.
• Technical/log data: Typically retained for 90 days for security monitoring purposes and then automatically deleted.

Data Breach Response

In the unlikely event of a personal data breach that poses a significant risk to players' rights and freedoms, visabet will notify affected players without undue delay and take all necessary remedial steps to contain and mitigate the breach. We maintain a documented data breach response procedure to ensure swift and effective action.

Your Privacy Rights

As a player on visabet, you have a number of rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at support@visabet (plain text — not a link) or via live chat.

• Right of access: You have the right to request a copy of the personal data we hold about you, including what data we have, why we hold it, and who it has been shared with. We will respond to access requests within 10 business days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many details directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where you object to its processing. Please note that certain data must be retained by law (e.g., transaction records) even after account closure and cannot be deleted on request.
• Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where it is based on legitimate interest, including profiling for responsible gaming monitoring. We will assess your objection and cease processing unless we have compelling legitimate grounds to continue.
• Right to withdraw consent: Where we process your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to human review of automated decisions: Where an automated decision significantly affects you (such as an account restriction triggered by fraud detection), you have the right to request that the decision be reviewed by a member of our team.

Third-Party Services

The visabet platform integrates with a number of third-party services to deliver its full functionality. These include game content providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, as well as payment processing partners. While we carefully vet all partners for security and reliability, each third-party provider operates under its own privacy policy and data handling practices.

visabet is not responsible for the privacy practices of third-party game studios or payment providers. When you interact with a game powered by a third-party engine, basic session and gameplay data may be processed by that provider's systems in accordance with their own terms. We encourage you to review the privacy policies of any third-party service you interact with.

We do not embed social media tracking pixels, advertising networks, or external retargeting scripts on visabet. Our third-party integrations are limited to operational necessities — game delivery, payments, analytics, and security — and are all governed by binding data processing agreements.

Changes to This Policy

visabet reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our services, new legal or regulatory requirements, or improvements to our data protection practices. The effective date at the top of this page will always reflect when the current version was last revised.

Where a change to this policy is material — meaning it significantly affects how we collect, use, or share your personal data — we will notify registered players via an on-site notification or by email to the address registered on your account. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of visabet following any update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should discontinue using the platform and contact our support team to initiate account closure.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to our dedicated support team. We are available 24/7 via live chat on the visabet platform, or you can email us at support@visabet (plain text — not a link). Our average response time for privacy-related queries is under 24 hours.